ATT Profits Rise
February 2nd, 2007 by Nancy Cleveland” NEW YORK (AFP) - Telecommunications giant AT and T said its fourth-quarter profit rose 17 percent from a year earlier to 1.9 billion dollars, despite the costs of gobbling up two major rivals.”
And I’m not surprised!
How often do you check your monthly bills? How closely? That
particular chore falls to me so, the other day, decided I’d best take
care of them. We have AT&T only because I do need their overseas
service on occasion. Bill is always the same.very low.but this time I
noticed there was an additional charge. For their Worldnet Internet
Service. Eh?? Don’t use it, never have.never wanted to, mostly because
I think their charges for the service they provide is a rip-off.
So I called them this morning. After a five minute wait finally got a
live voice (I think though it sounded suspiciously robotic) and asked
for an explanation and resolution. Get the monthly fee off my bill or
it doesn’t get paid. The guy asked me if I was unhappy with the
service.Hahahaha! Told him I’ve never used their service because I’ve
never had it.he tells me I’ve had it for three years. (No, I haven’t
for I’ve had Verizon for at least that long and now running FiOS.)
Finally, he tells me they can close the account and credit me “for the
last three months.”
For the moment, that would do.I’m probably not going to let it rest
there. Seems to me there has to surely be a way they can check to see
non-usage of this account if, indeed, they have me listed as being an
internet “customer” that long. Just strange they’ve never billed me
for it until this month.
Now, I check my bills thoroughly, every month. I know this has not
been there, each month, for the last three months, let alone three
years because I certainly would have seen it and called them from the
get-go. But it did get me to wondering not only how often does this
happen to how many, but how.and why, from a supposedly reputable
company? Needless to say, they can’t remove the charge/give me credit
today but while awaiting a confirmation number of the “promise” for
future reference, if need be, he then asks if I’d LIKE to go with
their regular dial-up service. Uuh, no. I have a great service already.
Okay.”would you like an AT&T email address, then, for $5.95 a month?”
Uuh, WHY?
I’d hope everyone vets their standing bills, closely, but if not, please do.