Dept. of Insurance Monitoring Highmark DE Mailing of EOB Forms to Wrong Addresses

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Delaware’s Insurance Commissioner was informed on May 11 that Highmark Blue Cross Blue Shield of Delaware sent explanation of benefits forms to 507 members’ incorrect addresses – the forms did NOT include social security numbers.  The company is notifying the affected members by mail – and those went out on May 12.  Highmark Delaware discovered the error in March – and the problem was remedied in late April.  The Department of Insurance is monitoring the company’s handling of the situation.   If you have a concern about this issue – contact the DOI’s Consumer Services Division at 302-674-7310.