Dept. of Insurance Monitoring Highmark DE Mailing of EOB Forms to Wrong Addresses
Delaware’s Insurance Commissioner was informed on May 11 that Highmark Blue Cross Blue Shield of Delaware sent explanation of benefits forms to 507 members’ incorrect addresses – the forms did NOT include social security numbers. The company is notifying the affected members by mail – and those went out on May 12. Highmark Delaware discovered the error in March – and the problem was remedied in late April. The Department of Insurance is monitoring the company’s handling of the situation. If you have a concern about this issue – contact the DOI’s Consumer Services Division at 302-674-7310.